Service & Support
It’s often said that the first sale of breakthrough technology is secured on the strength of enabling advantages, with subsequent orders captured for quality field support. That’s especially true of complex equipment like ours. Which is why we staffed our support organization with skilled experts that are often local to the community.
We call them an extension of our customer teams. Not only do they know the ion exchange process inside out, they also know the intricacies of the soil and contaminant history and they are usually acquainted with the community.
Often, their relationship with customers begins when they install a pilot system. The dedication they apply during this phase only intensifies when a pilot turns into a full-scale installation. Their guiding principles are to ensure predictability, reliability and efficiency. That means working closely with customers, telling them what to expect, anticipating issues that might affect performance, trouble shooting competently, being responsive 24/7, and communicating with frequency and candor. It also means working closely with our waste disposal and recycling partner to deliver on our end-to-end solution promise.
For many customers, an engagement with Ionex SG marks their first major capital equipment expenditure. So our field support experts work hand-in-hand with our technology experts to guide customers through the research phase, then drive site surveys and manage installation logistics. It’s a tight and respectful partnership committed to ensuring high-quality drinking water for the community via a reliable, efficient, and affordable treatment solution.
For field support, please contact your dedicated service representative, or call 1-844-IONEXSG.